Refund Policy

Refund and cancellation

  1. Order and payment made are not refundable, please contact our customer service for special request.
  2. Customer must ensure that the delivery address provided to us is within our coverage area.
  3. Any address provided is not within our coverage area, we will only be able to give full refund to you in cash voucher (12 months validity)
  4. Refunds (if applicable)
    In order to complete your refund, we would require a receipt of proof of purchase. We will notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will be automatically applied to your credit card or your original method of payment.
    Normally when triggered, we will proceed accordingly and it will take bank standard of around 7-14 working days.
  5. Orders could be voided if information given is incorrect or purchaser/receiver is not contactable.
  6. CakeShop has the right to cancel or refund any order placed given notice for whatever unforeseen reason that it is deem to.